Terms of Sale.

1. Publisher and seller

These terms of sale are offered by WPASSIST, a brand published by NETWORK ASSIST (France), a provider specializing in the audit, maintenance, intervention and support of WordPress and WooCommerce.

The full identification details of Network Assist (legal form, SIRET, etc.), contact information and applicable administrative particulars are indicated in the legal notice.

In the event of a contradiction between a commercial page and an accepted quote, the accepted quote prevails for the scope, price and specific conditions of the order concerned.

2. Clients concerned

WPASSIST's services are intended for professional clients acting within the scope of their business activity: companies, sole traders, agencies, freelancers, e-commerce merchants, associations or organizations operating a WordPress or WooCommerce website for professional use.

These terms do not constitute consumer sales terms. Any request placed by a person acting for personal purposes must be reported before validation and may require a separate contractual framework.

WPASSIST may refuse or suspend an order when the client's status, the scope requested, the access provided, or the site's constraints do not allow for a properly scoped execution.

3. Services offered

WPASSIST offers in particular:

• AuditWP: an external review or a more in-depth audit depending on the tier chosen, without admin, server, code or database access unless otherwise stated.
• Care: monthly WordPress and WooCommerce follow-up according to the pack selected, with recurring actions, tracked backups, monitoring and reporting depending on the offer.
• One-off interventions: a targeted action on an identified problem or a request scoped before execution.
• Partners: support intended for agencies, freelancers, resellers or partners, quoted only.

The scope depends on the offer chosen, the access provided, the state of the site, the hosting, the extensions, the licenses, third-party tools and client validations.

4. Order process

An order is formed once the offer has been selected, the scope validated, these terms accepted, and payment made — or once a quote has been accepted where one is required.

For services requiring access to the site, the client must provide the necessary information through an appropriate channel, completely and up to date. An incomplete request may delay execution or require new scoping.

WPASSIST may request clarification before intervention when the request is imprecise, risky, out of scope, or dependent on a third party.

5. Applicable prices

The applicable prices are those displayed on the offer pages or in the quote accepted at the time of the order. Prices shown excluding tax are reserved for professional orders.

The applicable VAT, or the absence of VAT depending on the company's tax regime, is specified before payment or on the invoice.

6. Payment

Payment is made using the methods indicated at the time of the order or in the accepted quote: online payment, bank transfer, direct debit, or any other method offered by WPASSIST.

Subscriptions are billed according to the frequency chosen. One-off interventions may be paid before execution, unless otherwise agreed in writing.

In the event of a failed or late payment, WPASSIST may suspend execution of the service concerned after notifying the client, without cancelling amounts already owed.

Between professionals, late-payment penalties and the statutory fixed collection indemnity may apply where the conditions are met and stated on the billing documents.

7. Timelines and execution terms

The timelines displayed or announced are target timelines, unless a specific contractual commitment has been validated in writing. They may vary depending on the site's complexity, the access available, the hosting, the extensions used, the licenses, client validations and any incidents observed.

WPASSIST works within the validated scope. Any additional, urgent, sensitive or out-of-scope request may require a quote, a supplementary order, or written validation.

No WPASSIST service should be interpreted as a guarantee of continuous availability, absence of incidents, complete correction, or absolute result.

8. Client obligations

The client undertakes to provide accurate information, valid access, the necessary authorizations, and the elements needed for the service to be carried out.

• The client remains responsible for their content, licenses, third-party accounts and validation decisions.
• The client must keep their master access and avoid providing unnecessary access.
• The client must report sensitive environments: an active e-commerce site, personal data, a high volume of orders, business-critical dependency, connected systems, or hosting constraints.
• The client must inform WPASSIST of any change made by themselves, their team, their host, or another provider during the service.

9. Care subscription

Care is a monthly WordPress and WooCommerce follow-up offer. The exact content of the pack depends on the formula chosen and the information displayed at the time of the order.

Actions carried out under Care may include, depending on the formula, tracking of updates, tracked backups, availability monitoring, monitoring of sensitive technical signals, reporting and priority recommendations.

Care does not replace hosting, premium licenses, editorial decisions, the site's commercial management, the client's legal obligations, or third-party services necessary for the site to function.

10. One-off interventions

One-off interventions are limited to the scope accepted before execution: troubleshooting, migration, optimization, correction, cleanup, configuration, review, or a targeted technical action.

Where a problem reveals a different cause, an external dependency, or a risk not identified at the outset, WPASSIST may propose a new direction, stop the action within the initial scope, or request additional validation.

11. Partners

Partners is a quote-only offer intended for agencies, freelancers, resellers or organizations wishing to delegate part of their WordPress and WooCommerce maintenance, support or interventions.

The Partners-specific conditions may specify the scope, volume, white-label terms, respective responsibilities, access, confidentiality, reporting and billing arrangements.

12. Limits of intervention

WPASSIST works on WordPress, WooCommerce and the technical elements included in the validated scope. Certain situations may depend on third parties: host, registrar, payment provider, premium extension, theme, API, external tool, or client account.

WPASSIST does not promise that a site will be fully corrected, hardened, restored or optimized in every case. Where an external blocker is identified, WPASSIST may make a recommendation or request additional validation.

13. Exclusions

Unless otherwise stated in writing, WPASSIST's services do not include:

• the purchase or renewal of licenses, domain names, hosting, extensions or third-party services;
• content creation, marketing strategy, commercial management or the end client's customer service;
• correcting problems caused by an unreported external intervention;
• heavy custom development, complete redesigns or complex integrations not planned within the scope;
• guarantees of performance, availability, compliance, or absence of incidents dependent on external factors.

14. Liability

WPASSIST carries out its services with a reasonable, scoped and documented approach, within the limits of the information, access, validations and constraints provided by the client.

WPASSIST's liability cannot cover consequences related to inaccurate information, missing access, an expired license, an unvalidated client action, a third-party failure, a modification made outside the intervention, or an unreported constraint.

In any event, WPASSIST cannot be held liable for indirect losses such as loss of revenue, loss of business, loss of data not directly attributable to the intervention, reputational harm, or unavailability caused by a third party.

15. Cancellation, suspension and termination

A one-off intervention that has been ordered and already started cannot be cancelled without billing for the work carried out. Any cancellation before work has begun may be handled on a case-by-case basis depending on the scope and costs already incurred.

A Care subscription may be cancelled according to the terms indicated at the time of the order, in the payment area, or under the specific conditions accepted in writing.

WPASSIST may suspend or refuse execution in the event of non-payment, an unlawful request, disproportionate technical risk, absence of access, abusive behavior, a scope conflict, or an unresolved blocking dependency.

16. Right of withdrawal

These terms are intended for orders concluded with professional clients. In this context, the right of withdrawal provided for consumers does not apply.

If WPASSIST exceptionally accepts an order placed by a consumer, an appropriate contractual framework must be communicated before the order is validated, in particular regarding the right of withdrawal, its time limit, its exceptions, and the conditions for starting the service.

17. Data, confidentiality and access

Access provided by the client is used only for the purposes of the requested service. The client should favor dedicated accounts, limit rights to what is strictly necessary, and revoke access once the service is complete, where this is within their control.

WPASSIST undertakes not to use client access, data or information for purposes other than carrying out the requested service, except where required by law or with the client's written agreement.

In carrying out its services, WPASSIST may use subcontractors, including an intra-group technical entity located in Morocco (Network Assist Maroc), acting on WPASSIST's instructions and governed in accordance with Article 28 of the GDPR. Any transfers of data outside the European Union that may be necessary are governed by appropriate safeguards within the meaning of the GDPR.

The processing of personal data is detailed in the privacy policy.

18. Complaints, governing law and disputes

In the event of a difficulty, the client is invited to contact WPASSIST in writing using the details provided on the Contact page, in order to seek an amicable solution.

These terms are governed by French law. In the event of a dispute between professionals that is not resolved amicably, the matter will be brought before the materially competent French courts, subject to applicable mandatory rules.

If a consumer order is accepted under a separate framework, information regarding consumer mediation will be communicated in accordance with applicable obligations.

19. Document version

Last updated: 6 July 2026.

WPASSIST may amend these terms to reflect its offers, its organization, its legal obligations, or its ordering tools. The version applicable is the one displayed or accepted at the time of the order.

The purpose of this page: to scope WPASSIST's services without overpromising, without ambiguity of scope, and without impossible commitments.