This page explains what data WPASSIST may collect, why it is used, how long it is kept and how to exercise your rights.
The controller responsible for the data collected via the website https://wpassist.fr/ is the publisher of WPASSIST.
WPASSIST limits collection to information useful for processing requests, the client relationship and the operation of the website.
| Category | Examples | Status |
|---|---|---|
| Identification | First name, last name, company, email address, phone number if provided. | Depending on the form used |
| Sales or support request | Message, need expressed, URL of the site concerned, type of request, urgency indicated. | Planned |
| Technical information provided | CMS, extensions, screenshots, visible errors, WordPress or WooCommerce context. | Depending on the request |
| Order / billing | Information necessary for the order, payment, invoice and client follow-up. | Network Assist client area · PayPal |
| Browsing | Technical data necessary for the website to function, server logs, audience measurement if enabled. | Consent (audience measurement) |
Data may be used for the following purposes:
Depending on the context, processing may be based on a pre-contractual request, performance of a contract, WPASSIST's legitimate interest, compliance with a legal obligation, or consent where required.
| Processing activity | Basis considered | Status |
|---|---|---|
| Contact form or audit request | Pre-contractual measures / legitimate interest depending on context | Confirmed |
| Managing an order or service | Performance of the contract | Confirmed |
| Invoicing and accounting | Legal obligation | Confirmed |
| Cookies that are not strictly necessary | Consent if applicable | Consent required |
Data is intended for people authorized to process WPASSIST requests. It may be shared with technical providers only when necessary for the website's operation, request management, payment, invoicing, or carrying out a service.
The transactional email sending service will be specified once this provider has been definitively chosen.
Some data may be processed by subcontractors located outside the European Union — in particular in Morocco (intra-group technical subcontractor) and in the United States (for example AI, payment or content-delivery-network providers).
These transfers are governed by appropriate safeguards within the meaning of the GDPR (European Commission standard contractual clauses or, where applicable, an adequacy decision). The applicable mechanism is specified on a case-by-case basis depending on the provider concerned.
Data must not be kept indefinitely. The exact periods must be defined according to each purpose, applicable obligations and the tools actually used.
| Data | Proposed period | Status |
|---|---|---|
| Requests via form | 3 years from the last contact. | Applied |
| Client and service data | Duration of the contractual relationship, then 3 years for prospecting purposes. | Applied |
| Invoices and accounting records | 10 years (statutory accounting obligation). | Applied |
| Technical logs | 6 to 12 months. | Applied |
WPASSIST implements reasonable measures intended to limit unauthorized access, loss, alteration or disclosure of data. These measures must be adapted to the tools actually used and to the sensitivity level of the information processed.
Subject to the conditions set out in the applicable regulations, you may request access to your data, its rectification, its erasure, the restriction of its processing, object to certain processing, or request portability where this right applies.
You may also withdraw your consent where processing is based on it. Withdrawing consent does not affect processing already carried out before the withdrawal.
The website may use cookies or trackers necessary for it to function. Cookies that are not strictly necessary, in particular certain audience measurement or marketing tools, must be documented and subject to consent where this is required.
For any question regarding this policy or your personal data, you can contact WPASSIST via the contact page.
